Timberland
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Generate personalized support, sales, and marketing messages, boosting efficiency and elevating your customer engagement
Let Omni-AI handle initial customer responses and save time for your sales and support team.
Increase your customer satisfaction by providing highly personalized sales and customer support messages for each customer with the power of AI.
Boost your sales with automatic, personalized product recommendations tailored to customers’ interests, behavior, and segmentation!
Train Omni-AI with details about your products, campaigns, and preferred tone of voice, and the AI Chatbot will automatically respond to customer inquiries across various channels.
Generate customized customer service and sales messages for each customer based on their behavior and profile data. Copy the responses and use them in different communications with customers
Choose specific customer segments using filters and tags on the Omnichat platform, generate customized marketing messages tailored to that customer segment, and broadcast the content to your customers on different channels.
Automatically recommend personalized products to your customers based on their browsing history, interests, website behavior and segmentation, providing a unique and relevant shopping experience for them.
Integrate customers’ WhatsApp and membership status, and automatically send customized messages based on their membership levels.
Let Omni-AI automatically handle your customer inquiries with intelligent responses, freeing your support team for more crucial tasks.
Send automatic and personalized product recommendations, based on your customers’ inquiries, past purchases, shopping carts, browsing history, and profile information
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Book a Demo
Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
Other Related Features
Integrate your data across different platforms and create automated personalized interactions.
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.